Return policy.

Last updated: 22/05/2026

At Eka Glow, we aim to provide a smooth and enjoyable shopping experience. Due to the nature of our products, please carefully review our return and refund conditions below.

1. Return Eligibility

For hygiene and safety reasons:

  • Returns are only accepted within 7 days of delivery

  • Items must remain unused, unopened, and in original condition

  • Used products are not eligible for return or refund

2. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged item

  • An incorrect order

  • A missing item

Please contact us within 7 days of delivery with:

  • Clear photos and/or video evidence

  • Your order number

  • A detailed explanation of the issue

After review:

  • Damaged items may qualify for a refund

  • Incorrect items may qualify for replacement

  • Missing items may qualify for replacement depending on the investigation outcomes

3. Delivery Issues

If tracking information states a parcel has been delivered but you believe it was not received, we may investigate the matter with the shipping provider, including Royal Mail where applicable.

Resolutions, including replacement or refund, will be determined based on:

  • Investigation findings

  • Delivery confirmation

  • Product availability

  • Individual case circumstances

4. Order Cancellations

Orders may be canceled before dispatch. Once an order has been shipped, cancellations may no longer be possible.

5. Refund Processing

Approved refunds will be returned to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider or bank.

6. Return Shipping Costs

Return shipping responsibility may vary depending on the nature of the issue being reviewed.

7. Non-Returnable Situations

We reserve the right to refuse returns or refunds where:

  • Products show signs of use

  • Requests are made outside 7 days of delivery window

  • Insufficient evidence is provided

  • Damage appears to have been caused after delivery

  • Products were improperly applied, removed, or stored

8. Contact Us

For return or refund inquiries, contact:

Email:ekaglow6@gmail.com

Frequently Asked Questions

Still have questions? Take a look at the FAQ page or reach out anytime. We are more than happy to answer all your queries.

Explore More

  • Due to hygiene reasons, returns may only be accepted for unused and unopened products unless the item arrives damaged or incorrect.

  • Please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.

  • Exchanges may be available depending on the situation and product condition. Please contact our team for assistance.

  • You can contact our support team through the contact page or email with your order details and inquiry.

  • Return shipping responsibility may vary depending on the reason for the return.